Privacy Policy – How 888pk Handles Your Personal Data

1. Who We Are

888pk ("we", "us", "our") operates the online gaming platform accessible at 888pk.co (the "Platform"). This Privacy Policy applies to all personal data we process in connection with your use of the Platform, including account registration, deposits, wagering, withdrawals, and customer support interactions.

For the purposes of this Policy, 888pk acts as the data controller in respect of the personal information you provide to us. Our contact details for data-related queries are provided in Section 13 below.

2. Data We Collect

888pk collects the following categories of personal data:

• Identity data: Full name, date of birth, CNIC (Computerised National Identity Card) number and copy, gender.
• Contact data: Pakistani mobile number, email address (where provided), and city of residence (e.g. Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad).
• Financial data: JazzCash or Easypaisa mobile wallet identifiers, bank account details (for bank transfer users — HBL, UBL, Meezan Bank, Bank Alfalah), transaction history, deposit and withdrawal amounts in PKR.
• Account data: Username, hashed password, account ID, account creation date, login history, and session timestamps.
• Gaming data: Bet history, game session logs, sports markets wagered on (including cricket and UFC markets), slot titles played, win/loss records, and bonus usage history.
• Device and technical data: IP address, device type, operating system, browser type, mobile network provider, and screen resolution.
• Responsible gaming data: Self-imposed deposit limits, loss limits, session time preferences, and self-exclusion status.
• Communications data: Records of your interactions with 888pk customer support via live chat, including chat transcripts.

3. How We Collect Your Data

888pk collects personal data through the following means:

• Direct provision: Data you provide when registering an account, completing KYC verification, making deposits or withdrawals, or contacting support.
• Automated collection: Technical data collected automatically when you access the Platform, including cookies, server logs, and device fingerprinting used for fraud prevention and session management.
• Third-party payment processors: Confirmation data received from JazzCash, Easypaisa, and banking partners when processing your financial transactions. 888pk receives transaction confirmation references — not your full wallet credentials.
• KYC verification providers: Where identity verification is conducted via a third-party verification service, we receive the verification outcome and relevant identity data.

4. How We Use Your Data

888pk uses your personal data for the following purposes:

• Account management: Creating and maintaining your 888pk account, authenticating your identity at login, and enabling access to Platform features.
• Transaction processing: Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, and bank transfers; maintaining accurate financial records.
• Legal and regulatory compliance: Conducting KYC and anti-money-laundering (AML) checks; age verification to confirm users are 18+; retaining records as required by applicable law.
• Fraud prevention and security: Detecting and preventing unauthorised account access, payment fraud, and multi-account abuse.
• Responsible gaming: Monitoring gaming patterns to identify potential problem gambling indicators and administering deposit limits, loss limits, and self-exclusion requests.
• Platform improvement: Analysing aggregated, anonymised usage data to improve Platform performance, game selection, and mobile user experience.
• Customer support: Responding to your queries, complaints, and account-related requests.
• Marketing communications: Sending promotional offers, bonus notifications, and PSL/cricket event promotions to users who have opted in. You may opt out at any time by contacting support.

5. Legal Basis for Processing

888pk processes your personal data on the following legal bases:

• Contractual necessity: Processing required to fulfil our obligations under the 888pk Terms & Conditions, including account creation, deposits, wager settlement, and withdrawals.
• Legal obligation: Processing required to comply with applicable KYC, AML, and age verification obligations.
• Legitimate interests: Fraud prevention, platform security, responsible gaming monitoring, and service improvement — where these interests are not overridden by your data protection rights.
• Consent: Marketing communications, where you have expressly opted in. This consent may be withdrawn at any time.

6. Data Sharing

888pk does not sell your personal data to third parties. We share personal data only in the following circumstances:

• Payment processors: JazzCash, Easypaisa, and banking partners receive the minimum data necessary to process your financial transactions.
• KYC and identity verification providers: Identity data shared for the purpose of verifying your CNIC and confirming you meet the 18+ age requirement.
• Fraud prevention services: Technical data (IP address, device identifiers) shared with fraud detection partners to identify abusive account behaviour.
• Legal and regulatory bodies: Personal data disclosed to law enforcement or regulatory authorities where required by a valid legal obligation or court order.
• Group companies and service providers: Data processed on 888pk's behalf by technology and hosting service providers under strict data processing agreements.

7. Data Retention

888pk retains personal data for as long as necessary to fulfil the purposes described in this Policy, subject to the following specific retention periods:

• Account data: Retained for the duration of your account and for a minimum of five (5) years following account closure, for AML compliance purposes.
• Financial transaction records: Retained for a minimum of seven (7) years in accordance with standard financial record-keeping obligations.
• KYC documents: Retained for five (5) years after the account to which they relate is closed.
• Gaming logs: Retained for three (3) years, after which they are anonymised or deleted.
• Customer support records: Retained for two (2) years after the relevant interaction.

Upon expiry of the applicable retention period, data is securely deleted or anonymised in a manner that prevents re-identification.

8. Cookies & Tracking Technologies

888pk uses cookies and similar tracking technologies when you access the Platform. The following categories of cookies are used:

• Essential cookies: Required for the Platform to function, including session authentication and security tokens. Cannot be disabled without preventing Platform access.
• Functional cookies: Remember your preferences, such as language and display settings, to improve your experience on return visits.
• Analytics cookies: Collect anonymised data on how users navigate the Platform — pages visited, time on site, and error events — to support performance improvements. No personally identifiable information is collected through analytics cookies.
• Fraud prevention cookies: Device fingerprinting data used to detect unusual login patterns and multi-account abuse.

You can manage non-essential cookies through your browser settings. Disabling certain cookies may affect Platform functionality.

9. Data Security

888pk implements industry-standard technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• All data transmitted between your device and 888pk servers is encrypted using TLS (Transport Layer Security).
• Passwords are stored in hashed, salted form — 888pk staff cannot view your password in plain text.
• Access to personal data within 888pk is restricted to authorised personnel on a need-to-know basis.
• Financial transaction data is processed through PCI-DSS compliant payment infrastructure.
• Regular security assessments and penetration testing are conducted on Platform infrastructure.

Notwithstanding these measures, no internet transmission is entirely secure. You are responsible for keeping your 888pk account credentials confidential and for logging out from shared devices.

10. Your Rights

Subject to applicable data protection law, you have the following rights in respect of your personal data held by 888pk:

• Right of access: Request a copy of the personal data 888pk holds about you.
• Right to rectification: Request correction of inaccurate or incomplete personal data.
• Right to erasure: Request deletion of your personal data in certain circumstances, subject to 888pk's legal retention obligations.
• Right to restrict processing: Request that 888pk restricts processing of your personal data in certain circumstances.
• Right to data portability: Request that your personal data be provided in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent (e.g. marketing emails), withdraw that consent at any time without affecting the lawfulness of prior processing.
• Right to object: Object to processing based on legitimate interests in certain circumstances.

To exercise any of the above rights, contact 888pk via live chat within your account or by email as described in Section 13.

11. Children's Privacy

The 888pk Platform is strictly for users aged 18 years and above. 18+ We do not knowingly collect personal data from anyone under 18. If we become aware that an account has been registered by or is being used by an individual under 18, the account will be suspended immediately and any personal data associated with it will be deleted, subject to any applicable legal retention requirements.

Age verification is conducted as part of the KYC process. If you believe a minor has registered on 888pk, please notify us immediately via live chat support.

12. Updates to This Privacy Policy

888pk reserves the right to update this Privacy Policy at any time. When material changes are made, we will notify registered users via SMS to their registered Pakistani mobile number and display a prominent notice on the Platform. The "Last updated" date at the top of this Policy will be revised accordingly.

Your continued use of the 888pk Platform following notification of an updated Privacy Policy constitutes acceptance of the revised terms. If you do not accept any change, please cease using the Platform and contact support to discuss account closure.

13. Contact Us

For any questions, concerns, or requests relating to this Privacy Policy or your personal data, please contact 888pk using the following channels:

• Live chat: Available within your 888pk account during Pakistan Standard Time (PKT) peak hours. This is the fastest route for account-specific queries.
• Email: [email protected] (plain text — not a clickable link). Please include your registered username and a clear description of your request.

We aim to respond to all data-related requests within 30 calendar days. Complex requests may require additional time, in which case we will notify you of the extended timeline.